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100% Satisfaction Guarantee

Not satisfied? Get 100% of your money back.

No unhappy clients. That's the standard behind every penetration test, assessment and advisory engagement we deliver. If you're not satisfied with our work, we'll make it right at no cost, or refund every dollar you paid. Your choice.

Start a Risk-Free Engagement → How the Guarantee Works
100% refund
Every dollar of the engagement fee, not a credit or a partial refund.
Your choice
Free rework or your money back. You decide, not us.
Free to claim
One email. No forms, no fees, no arguments.
Every service
From penetration testing to vCISO. No exclusions.
How It Works

How our money-back guarantee works

Buying cybersecurity services shouldn't feel like a gamble. Our satisfaction guarantee puts the risk on us, where it belongs. If we don't deliver, you don't pay.

1

Tell us what fell short

Within 30 days of receiving your final report or deliverable, email [email protected] with "Guarantee" in the subject line. A short note is all we need.

2

We listen and offer a fix

A senior member of our team will call you, understand the problem and propose a way to make it right, such as additional testing, a re-test or a revised report, at no cost to you.

3

You decide: fix or refund

Happy with the fix? We'll deliver it. Rather have your money back? We refund 100% of the fees you paid for the engagement within 10 business days. No pressure either way.

What's Covered

Every service is covered by our satisfaction guarantee

There's no fine-print list of exclusions. Whether you hire us for a single web application penetration test or an ongoing virtual CISO program, the same money-back guarantee applies.

Penetration Testing→ Web Application Pen Testing→ Mobile App Pen Testing→ Continuous Pen Testing→ AI Red Teaming→ Vulnerability Management→ Secure Code Review→ Security Risk Assessments→ Virtual CISO (vCISO)→ Incident Response Tabletops→ Security Awareness Training→ Phishing Simulations→
Why We Can Promise It

No unhappy clients. It's how we work.

A money-back guarantee is only worth offering if you rarely expect to pay it out. Ours rests on the way every engagement is scoped, staffed and delivered by experienced, certified practitioners.

01

Clear scope up front

Before any work begins, we agree in writing on what we'll test, what you'll receive and what success looks like. No surprises at the end.

02

Manual, expert-led work

Our team holds OSCP, BSCP, CEH and CISSP certifications and tests the way real attackers do. You get validated findings, not raw scanner output.

03

Reports you can act on

Every finding comes with business impact, evidence and clear remediation steps that your developers, auditors and leadership can all use.

04

Communication throughout

We share critical findings as we find them and stay available after delivery, so concerns get raised and resolved early.

The Terms

Guarantee terms in plain English

We've kept the terms short and readable because a guarantee you can't understand isn't much of a guarantee. If anything here is unclear, just ask us.

  • Who it covers: every Radical Security client, on every engagement and every service.
  • When to claim: within 30 days of receiving your final deliverable. For ongoing services, within 30 days of the end of the billing period you weren't satisfied with.
  • What you get: your choice of free rework, or a refund of 100% of the fees paid for that engagement or billing period.
  • How fast: refunds are issued within 10 business days of your decision, to the original payment method.
  • What it costs to claim: nothing. One email to [email protected] starts the process.
  • What you keep: any findings or reports already delivered. They're about your environment, and they're yours to act on.
FAQ

Money-back guarantee FAQ

Does Radical Security offer a money-back guarantee?
Yes. Every Radical Security engagement is backed by a 100% satisfaction guarantee. If you're not satisfied with the work, tell us within 30 days of receiving your final deliverable and you choose: we fix it at no cost, or we refund 100% of the fees you paid for that engagement.

Which services does the money-back guarantee cover?
All of them: penetration testing (network, web application, mobile and continuous), AI red teaming, vulnerability management, secure code review, security risk assessments, virtual CISO, incident response tabletop exercises, security awareness training and phishing simulations.

How do I request a refund?
Email [email protected] with "Guarantee" in the subject line and tell us what fell short. There is no form to fill out and no fee to make a claim.

How long does a refund take?
Once you choose a refund, we issue 100% of the fees paid for that engagement within 10 business days, using the original payment method.

Do I have to accept a re-test or rework before getting a refund?
No. We'll always offer to make it right, because most concerns can be fixed quickly. But the choice is yours. If you'd rather have your money back, you get your money back.

How does the guarantee work for ongoing services like vCISO or vulnerability management?
For ongoing and subscription services, the guarantee applies to each billing period. Tell us within 30 days of the end of a period you weren't satisfied with and we'll refund that period's fees in full.

Can I keep the report if I get a refund?
Yes. Any security findings we've shared with you are yours to act on. We'd never ask you to un-know a vulnerability in your own environment.

Try us with zero risk

Tell us what you need tested, assessed or fixed. Every engagement comes with our 100% money-back satisfaction guarantee, so the only thing you risk is finding out what an attacker would find first.

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Backed by our 100% money-back guarantee.