Cybersecurity services are hard to judge before you buy them. You can't test-drive a penetration test or preview a risk assessment. You only find out how good the work was after the report lands, and by then you've usually already paid. We think that's backwards. That's why every Radical Security engagement comes with a 100% money-back guarantee: if you're not satisfied, we make it right, or you get your money back.

What our money-back guarantee covers

The guarantee is simple on purpose. Here's the short version:

  • Every service, every engagement. Penetration testing, vulnerability management, secure code review, risk assessments, virtual CISO and security awareness programs are all covered.
  • Your choice of remedy. We'll offer to fix the problem at no cost, but you decide. If you'd rather have your money back, you get your money back.
  • A full refund, not a credit. 100% of the fees for that engagement, issued within 10 business days.
  • Thirty days to decide. Tell us within 30 days of receiving your final deliverable.
  • Free to claim. One email to [email protected]. No forms and no fees.
  • You keep the findings. Anything we've already shared about your environment is yours to act on.

The full terms, in plain English, are on our money-back guarantee page.

Why cybersecurity buyers deserve a guarantee

Quality in this industry varies enormously, and buyers often can't tell the difference until it's too late. A "penetration test" can turn out to be lightly edited scanner output. A report can arrive full of false positives and short on remediation guidance. A compliance deliverable can fail to satisfy the auditor it was bought for.

In the usual arrangement, the client carries all of that risk: pay a deposit, wait, and hope the result is worth it. We think the risk belongs with the firm doing the work. If we scope an engagement and don't deliver what we promised, you shouldn't be the one who pays for it.

You don't pay until the work is done

The guarantee sits on top of a second commitment: we never ask for money up front. There's no deposit and no prepayment. We invoice only once the work is complete and you have your final deliverable.

That makes the guarantee even easier to use. If you raise a concern before you've paid, we hold the invoice while we work it out, and if you choose a refund, you simply don't pay. If you've already paid, we refund you in full. You can read more about how an engagement runs from start to finish on our How We Work page.

Why we can afford to make this promise

A money-back guarantee only makes sense if you rarely expect to pay it out. Ours rests on how we've built the business:

  • Every client comes through a referral. We don't do telemarketing and we don't call prospects. New clients reach us because someone they trust recommended us.
  • Many clients have worked with us for years. A lot of the security and IT leaders we work with first hired us at a previous company and brought us along when they moved on.
  • Scope is agreed in writing before work begins. Both sides know what will be tested, what will be delivered and what success looks like.
  • The work is done by certified practitioners. Our team holds OSCP, BSCP, CEH and CISSP certifications, and findings are validated rather than copied out of a tool.

A business that grows only through referrals can't afford unhappy clients. The guarantee simply puts that in writing.

How to use the guarantee

  1. Email [email protected] with "Guarantee" in the subject line within 30 days of receiving your final deliverable.
  2. Tell us what fell short. The more specific you are, the faster we can put it right.
  3. We'll get back to you with a proposal to fix it, such as additional testing, a re-test or a revised report, at no cost.
  4. You decide: accept the fix, or take a full refund.

We hope you never need it. But if you do, it's there, and it's meant to be used.

Key takeaways

  • Every Radical Security engagement is backed by a 100% money-back satisfaction guarantee.
  • You choose between free rework and a full refund. Claiming costs nothing.
  • We never ask for money up front. You pay only once the work is complete.
  • We can make this promise because our business is built on referrals and long-term client relationships, not telemarketing.